The Cisco
Customer’s Chassis and Smart Net service level is protected by the
anti-Monopolistic Magnusson-Moss Act when 3rd party optics are
installed (as is the case with all platforms, not just Cisco). Let’s look closer at what their legal
department carefully conveys when a non-Cisco optic is detected in the chassis.
(It is important to know that this below
message does not come up when our optics are installed because Approved Optics are
plug and no error message).
The below
‘warning” unsupported-transceiver message shows that Cisco is VERY AWARE of the
Magnusson-Moss Act protection on the chassis, and they are careful not to deny
service based on a working 3rd party Transceiver or they can be
sued!
Warning: When Cisco determines that a fault or defect can be traced to
the use of third-party transceivers installed by a customer or reseller,
then, at Cisco’s discretion, Cisco may withhold support under warranty or
a Cisco support program. In the course of providing support for a Cisco
networking product Cisco may require that the end user install Cisco
transceivers if Cisco determines that removing third-party parts will
assist Cisco in diagnosing the cause of a support issue.
The above language is used to confuse and intimidate an engineer who is not
clear on their warranty rights. As you
can see, Cisco is claiming they will require a Cisco transceiver or “may”
withhold support ONLY when it is determined that a fault or defect can be traced
to the 3rd party transceiver. This means
that the transceiver MUST BE FAULTY (and they must prove it), otherwise they CANNOT
lower their
service level on any
part of the chassis or OS if there is a working 3
rd party optic in
the port. They can ONLY suggest
original replacement if the part is NOT FUNCTIONING. What most engineers realize is that the antidote
to a non-functioning 3
rd party optic is the same antidote to a
non-functioning original Cisco optic, simply pop another one in.
So to summarize, in a TAC scenario,
if the customer has an original Cisco transceiver installed and it degrades or
falters, the Cisco support professional will suggest that the customer replace
it. If the same thing happens with a 3
rd
party optic, and they can determine that the optic is faltering, they ‘may’ require
the end user to replace the part. Again,
this is the same thing they would do if it was a Cisco branded part. When the customer simply replaces the
faltering optic with a working optic, CISCO CANNOT DENY ANY SOFTWARE OR
HARDWARE SERVICE OR THEY ARE LEGALLY LIABLE.
What our customers have realized is that the lowest common denominator to
saving 10’s of $1000’s of dollars on optics, comes down to the fact that if an
optic is failing, whether it’s Cisco or 3
rd, the antidote to
insuring TAC service on the chassis is to simply replace the failed optic with
a spare. Customers have been doing this
for years. It is the exact same process
and nothing has to be changed.
You will also find that although Cisco Sales Reps and Engineers will
verbally warn someone from saving money on optics and sight the ‘smartnet risk’
with doing so, they will never put it in writing, otherwise Cisco could be
sued. You will also find that Cisco
support professionals will never mandate the replacement of 3
rd
party optic in writing when they are not absolutely sure it’s the optic,
because this also opens them up for liability.
If the optic is bad, Cisco original or 3
rd, the antidote is
the same, simply replace it. Most of our
customers don’t bother keeping a Cisco original spare around. The Magnusson-Moss covers the spar that is
used as well.